Table Of Contents

About Us

At Youcab Tranvia, we understand that movement is everything! We believe that having access to easy and enjoyable movement is not only achievable but our main reason for coming up with Youcab Tranvia. The thought of providing you with affordable, safe, readily available and comfortable movement to your destinations is what keeps us going.

We have positioned ourselves to be the preferred choice for movement in all of India. This we have done through our relentless efforts into making sure that Youcab Tranvia meets and exceeds all your movement expectations. We are not just movement enhancers, but also understand that people should earn with their vehicles without stress. This means that we provide the right platform for drivers and car owners to meet with passengers for a profitable or enjoyable experience.

We are relentless in our zeal to help you achieve anything by helping you get anywhere or earn at your own pace. Every day, we search for new ways to move you better so that you can get value for your money. And for those working with us, we also make sure that you make money for your time.

As a tech company, we understand that tech can be used to connect the physical and digital world. And so, with just the tap of a button, you can have a vehicle ready to move you to any location. Our goal is simple – to help you move and earn satisfactorily.

There are no limitations. No excuses. We are ready to take you to any destination as long as it is in India. We are prompt. We will move you from where you are to where you want to go in real time. Working with us at Youcab Tranvia will be one of the best decisions you ever made. We assure you of best practices, fair charges and a healthy environment to earn your way.

Talk about competitive and best rates and Youcab Tranvia comes to mind. We will be your first and preferred choice when it comes to movement. We value your safety and place it as number one on our priority list. For this reason, we will always go at a safe speed while getting you to your destination in due time.

Movement should be easily accessible and earning flexible. Youcab Tranvia offers you various vehicle options to suit your budget and preference. Therefore, whether you want a small executive vehicle or a big vehicle to convey your family to a location, we got you covered. It does not end there. We will also help you Cashless ride and Affordable ride.

Our driving partners undergo serious security check to make sure you move with us with peace of mind. You will always have access to real time verification and complaint section every step of the way so that both your safety as our customer and that of our drivers are all protected.

We do not claim to be perfect, but one thing is certain, we will always open our doors to constructive criticism. We understand that learning never stops. Every review means a lot to us because we work with the information you provide to always improve on our services to you our customers and to all our driving partners.

Refund Policy

While we strive to make sure that all your movement bookings go without issues, we, however, understand that issues may arise. The Youcab Tranvia App makes it easy for you to book a vehicle at a fair price. If you are not satisfied with the vehicle you got, or you don’t like your experience with the driver, you can always rate the drive and share your ratings. Should there be an error with the price or you believe you have been unduly charged, you can always reach out to our Support Center. If you are eligible for a refund, you will be refunded.

Not all complaints get refunded, but we assure you that if your complaint meets our Refund Policy requirement, you will receive partial or full refund of the money you paid. It is important that you inform us of any refund complaint you may have within 30 days. Our Evaluation team go through the complaints one by one to make sure every complaint is treated fairly. To help you understand the complaints that might get a partial or full refund, we have shared some examples below.

Here are examples of when you may be eligible to receive a partial or full refund:

  • If you experience technical issue or was charged in error when making a booking.
  • You were priced higher than the original price you saw on the app before booking as long as you did not change your destination or added stops.
  • Your trip did not end within a considerable walking distance to your stated destination.
  • If you had fraud concerns, or you or the intended driver did not take the trip.

Here are some examples of when you will not be eligible for a partial or full refund:

  • You have issues with the type of vehicle dispatched for your movement. If you would like to complain about the vehicle, please contact our Customer center or make use of Youcab Tranvia’s 2-way rating system to rate the driver’s vehicle.
  • If you mistakenly chose the wrong vehicle for your movement.
  • If the driver did not meet your expectations in terms of quality. Remember that you can always rate the driver or reach out to us through our Customer center with your feedback.
  • On-trip routing issue or on-trip delay caused by unavoidable circumstances such as road construction, traffic, a stop or a change in destination after your trip has started.

Please reach out to us via our Customer care center number/mail id mention on our website https://www.youcabservice.com/ if you have any safety concerns and our specialized team will attend to it.

Request Submission and Refunds

If your request falls under the issues that may be eligible for refund, please submit a request to our customer service team at https://www.youcabservice.com/ or through the Youcab Tranvia App within 30 days of encountering an issue. Once your issue is confirmed eligible, you will receive a refund within 3 to 5 business days which will be made to the same payment method you originally used in conducting the transaction.

False Reports

Do bear in mind that our team thoroughly go through every request. Providing us with false information regarding your trip violates Youcab Tranvia’s Community Guidelines which may lead to your request being denied. In severe cases, your account might be disabled.

Please note that Youcab Tranvia is a digital marketplace that helps users find drivers and customers all within the app. Drivers reserve the right to accept or reject a trip.

Before starting a trip, Youcab Tranvia will provide the following details:

  • The actual price as well as the estimated time of arrival all in the app
  • Driver’s name, license plate number, and the type of vehicle
  • If it is not commercial vehicle/ yellow plate , report to customer care immediately by APP and call.

As a customer, your duty is to cross check the information provided in the app with the details of the driver and vehicle designated to you. Make sure everything reads correctly and the quality is as expected. Should you accept to take the trip, it means you have accepted the terms of service and will pay for the trip once it ends.

Privacy Policy

Youcab Tranvia is an intermediary service providing a platform that helps drivers connect with customers. In order to provide this services, we ask for certain personal information which is displayed on the App. When you use the service available at our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy.

It is a platform for consumers to find third party drivers near them, who have access to the App. The Company does not provide any services to users other than sharing their locations and mobile number or contact details.The Company is not and cannot be a party to any transaction between driver and customer, or have any control, involvement or influence over the services received by you from such third-party sellers/drivers.

We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes will be effective upon posting. In every respect, by using the App, you agree to be bound by terms of this Privacy Policy. This Privacy Policy is effective from registration and installation of app, and continues until revoked by the Company.

We respect your privacy and recognize the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information.

If you choose not to provide the information we request, you can still visit the Youcab Tranvia website & App, but you may be unable to access certain options, offers and services. YouCab Tranvia will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by court, Government, subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others).

Youcab Tranvia will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Youcab Tranvia will continue to enhance our security procedures as new technology becomes available. If our privacy policy changes in the future, it will be posted here and a new effective date will be shown.

Information we collect and how we use it.

When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:

  • Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system).
  • Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically).
  • Your full name, email address, physical address and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.

Contacts List

When you sync your contacts with our Services, we import and store the contacts list to our servers. You have the option to deny us access to your contacts list. We also receive personal data (including contact information) about you when others import or sync their contacts with our Services. We collect your contacts to help you show who among your contacts have used Youcab Tranvia book on behalf of others and select emergency contacts.

Location Information

When you give location permission, we access the device's geographic location (specific geographic location that is derived from your GPS. We collect this information to provide and show you the nearest cab available.

If you sign up to use our Services as a vendor or Partner (Third Party Transport Service Provider), Profile Picture (user image), copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the Youcab Tranvia Platform, call, and SMS details.

How long you use our service and which features you used

We gather information from members and guests who apply for the various services that our App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code, location and telephone number or fax number. We collect information primarily to ensure that we are able to fulfil your requirements and to deliver personalized experience.

Your Consent

By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we collect personal information on the web.

Contact Information

You should access our privacy policy regularly to ensure you understand our current policies. If you have any query / doubts, kindly feel free to drop an e-mail at [email protected] Please reference the privacy policy in your subject line. Youcab Tranvia will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Thank you for using Youcab Tranvia.

Price Policy

The Youcab Tranvia App makes it easy for you to book a vehicle at a fair price. If you are not satisfied with the vehicle you got, or you don’t like your experience with the driver, you can always rate the drive and share your ratings. Should there be an error with the price or you believe you have been unduly charged, you can always reach out to our Support Center. If you are eligible for a refund, you will be refunded.

Cab fare prices may increase during peak times or festival sessions because of lesser availability of cabs. If after confirming the booking and the customer chooses to cancel due to the increase in price, especially after the Driver details have been sent, no refund will be made to the customer.

Pricing algorithm, which adjusts rates based on a number of factor, such as time and distance of your route/road, traffic, the current rider and driver demand. Sometimes, this can mean temporary increase in price /fair during particularly busy hours/time.

Price will be shown during the staring of booking and also for driver during the booking sent. User and driver have right to deny the book or not to accept it.

Cancellation and Refund Policy

You have the option to cancel your booking with us at any time before the scheduled date and time of pickup. To do so, you can utilize the Youcab Tranvia Mobile App/Website by logging in with your registered credentials, or you can contact us via phone at any time using our 24x7 Customer Support on our website/APP under support/Help section.

If you decide to cancel your One Way, Local Rental or Airport Transfer booking, the following terms and conditions will apply:

  • If the cancellation occurs within 4 hour of the scheduled pickup date and time, it will be considered a No-Show, and no refund will be given. The entire Booking Amount/Advance will be treated as Cancellation Charges.
  • If the cancellation is made between 4 and 24 hours before the scheduled pickup date and time, a Cancellation Charge of 15% of the actual Booking Amount or on the other hand, the actual Advance amount received from the Customer (depending on the one that is lesser) will be applicable. Any remaining balance will be refunded to your main method of payment method within 21 days.

For cancellations related to Taxi Packages/Round Trips/Tour Packages/ Holiday Packages/ Wedding Car Rentals/ Road Trips/ CharDham Yatra/ one-way bookings/Multi-city trips/, the following terms and conditions will apply:

  • All request for cancellation especially for taxi packages or tour packages must be submitted via email, which can be found on our website/APP.
  • If the tour/taxi package is canceled 30 or more days before the actual pickup date and time, a full refund of the total amount will be credited to the Customer's account within 30 days.
  • If the booking is canceled between 7 and 15 days before the actual tour pickup date and time, 50% of the advance amount will be charged, and the remaining balance will be refunded to the Customer's account within 21 days.
  • If the booking is canceled between 2 and 6 days prior to the actual tour pickup date and time, 75% of the advance amount will be charged, and the remaining balance will be refunded to the Customer's account within 21 days.
  • If the Taxi Package, Holiday Package, or Tour Package is canceled between 16 and 30 days prior to the tour pickup date and time, 25% of the advance rate will be charged, and the remaining balance will be refunded to the Customer's account within 21 days.

Cancellation Policy – Youcab Tranvia

In the event of a booking cancellation between 1 to 48 hours prior to the scheduled pickup time for Trip or Tour Packages, refunds will not be made. Once driver/vendor details have been shared, refunds will no longer be made.

Can I cancel my booking when the journey has started?

  • Yes, you can cancel your booking trip at any point of the journey, but the full booking amount will be made to Youcab Tranvia. Failure to pay the estimated booking amount will result in the requirement to pay the full booking amount.
  • Youcab Tranvia follows a Zero Cancellation Policy, therefore, the Cancellation Amount will be credited to the Customer's account. This amount can be redeemed in full or in part for any future Youcab Tranvia Bookings. Customers can log in to Youcab Tranvia using their credentials to check their account balance.
  • If the customer fails to inform the company within 30 minutes of the pickup time, using their registered number, regarding the driver's denial to embark on the trip, it will be regarded as a no-show and no refund will be made to the customer.
  • If, for any reason, your driver/vendor delays excessively in reaching you, the cancellation charge will be waived if you request a cancellation.
  • If you do not show up where you are to be picked up, this will mean a no-show from your end, meaning you were not at your pickup location, it could also mean that your assigned driver/vendor is unable to reach you on your registered phone number at the scheduled pickup time, the driver/vendor will wait for about half 15 Min from the scheduled booking time. If no communication with driver or company, Afterward, the booking will be treated as canceled with no refund.

It is the Customer's responsibility to inform Youcab Tranvia at least 24 hours prior to the pickup time if there will be a delay or if they need to reschedule the pickup date and time. The customer will have to confirm from Youcab Tranvia regarding the availability of the car at the rescheduled time.

In the event that the assigned driver/vendor cancels the ride without providing valid reasons at the last hour, and the customer did not get another cab from Youcab Tranvia within a reasonable time, the customer will be entitled to coins equal to the complete advance amount paid for the booking. These coins can be used in the future as it has no expiry date.

If your booking is canceled as a result of unavoidable external factors such as floods, fire, an epidemic, lockouts, strikes, lockouts, riots, terrorist acts or similar forces, or due to force majeure, you will receive the complete advance payment you made which will be deposited into your Youcab Tranvia wallet. This amount can be used at any time in the future.

If after matching you with a driver/vendor and taxi and you choose to cancel, it will be regarded as a no-show with no refunds made to you. The booking advance made will be taken as cancellation charges.

To cancel a booking, you need to do so from your end using your registered email ID via your Youcab Tranvia customer account ID. If you encounter any issues, kindly reach us through our website/mail/call https://www.youcabservice.com while providing all the necessary details.

Any cancellations for services and products made during offline sales or online or during special events like Holi, Pongal, Dussehra, Diwali, Christmas, New Year, CharDham Yatra, or booking made for weddings during the weekend shall not be entertained. These events are only limited occasion offers, and therefore no cancellation or refund will be entertained.

Cab fare prices may increase during peak times or festival sessions because of lesser availability of cabs. If after confirming the booking and the customer chooses to cancel due to the increase in price, especially after the Driver details have been sent, no refund will be made to the customer.

Youcab Tranvia reserves the right to change the driver, luxury car, or taxi details before the customer boards the vehicle. But this is where there is a case of vehicle breakdown or other genuine reasons at the driver/vendor's end. Any refund or cancellation requests will not be entertained in situations.

Should there be an agitation, natural calamity, lockdown, a strike, road construction work, or heavy traffic, Youcab Tranvia will not be held responsible for any cancellation due to delay. Therefore, no refund will be made.

If any delay (heavy traffic, vehicle breakdown, agitation, natural calamity, lockdown, a strike, road construction work or any reason) due to in reaching the airport/public service/ train or any mode of transportation/destination, Youcab Tranvia will not be held responsible for this cause.

If you qualify for refunds having met our cancellation and refund policy, the refund will be credited back to your Youcab Tranvia wallet within 21 business days. You can use the wallet amount anytime to pay for future trips in part or in full.

If applicable, all refunds will be made to your initial method of payment or to your Youcab Tranvia wallet. This can be redeemed by the customer to pay for future trips anywhere in India. Once used, you will no longer be able to apply for a refund.

It is necessary that both the driver and the customer submit a properly signed complete duty slip with the date clearly showing at the end of the trip. Youcab Tranvia will not entertain any disputes that is lacking a duty slip.

JURISDICTION

We do not bear any responsibility in any disputes between vendors/drivers and customers. Nevertheless, if necessary, the jurisdiction for such and any dispute with Youcab Tranvia will be treated in the district court only.

Location Information Policy

How Youcab Tranvia uses rider location information

You will see a request prompted by your device for permission to share your location information when you sign up for Youcab Tranvia, which includes location data collected via Bluetooth and nearby wifi signals. For the best service available, the app by default asks you to turn on location services “while using the app” using “precise location.”

We use location data to:

  • Find drivers that are near you and help them navigate to your pickup spot
  • Display trip history in your receipts
  • Understand and resolve support tickets
  • To troubleshoot and solve software bugs
  • Location settings options
For iOS devices

We may collect location information at any time, even when you’re not actively using the Youcab Tranvia app. If a service needs Always, we’ll ask for your permission when you enable the service.

  • While Using the App: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get an iOS notification on screen if location is being collected in the background when you are in the While Using setting.
  • Never: This option disables location services for the YouCab Tranvia app. You can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
  • Precise Location: This option disables precision location services for the Youcab Tranvia app. When off, you can still use the app, but you’ll need to enter your pickup and dropoff locations manually. Precise Location information will be collected from the driver during your trip and linked to your account, even if you have disabled precise location services for your app.
For Android devices
  • While Using the App: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You’ll get a notification on screen if location is being collected in the background when you are in the While Using setting.
  • Only this time: This option enables the location services for the Youcab Tranvia app only for this instance. If you select this option, you’ll be prompted again with the location permissions the next time you use the Youcab Tranvia app.
  • Don’t allow: This option disables location services for the Youcab Tranvia app. You can still use the app, but you’ll need to enter your pickup and drop-off locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
  • Approximate Location: This option disables precision location services for the Youcab Tranvia app. When selected, you can still use the app, but you’ll need to enter your pickup and drop-off locations manually. Approximate Location information will be collected from the driver during your trip and linked to your account, even if you have disabled precise location services for your app.

You can always manage your location settings in your device’s location preferences under the mobile setting.

Sharing with cities and governments

In some instances, we are required to share information about the orders placed with our service with cities, governments and local transportation authorities.

To meet these requirements, we collect geolocation and timestamp data from the vehicles on our platform. This data provides cities with information on where each order starts, stops, and the route taken. None of the order data we provide to cities is collected from your personal mobile device or directly identifies you, but the data could be identifiable to you, with some effort. In such cases, we’ll inform you before the trip.

There are special circumstances, such as preventing fraud and responding to safety incidents, where Youcab Tranvia may collect background location for any user in the While Using setting.

We treat your location information in accordance with our User Privacy Notice.

Copyright Policy

Youcab Tranvia exclusively owns and holds the lawful license for all rights to the contents on its website, mobile application, or any other digital media contents. The content includes design, text, layout, graphics, video, sounds, images, and more.

The Youcab Tranvia website, mobile app, as well as any other digital media content contains valuable intellectual property rights and trade secrets. These rights are protected under global copyright and other applicable laws.

The Company, its affiliates, authorized representatives, agents, or licensors will be retained by Youcab Tranvia including all ownership, titles, as well as the intellectual property rights in the website and its content.

All unclaimed rights under these Terms and Conditions or by the Company are also reserved.

Information and Endorsement:

The information provided on this web site/Mobile App is solely meant to serve as general information for the reader’s personal use who must accept full responsibility.

Accuracy and Reliability:

The Company does not guarantee the accuracy or reliability of any information or advertisements found on or accessed through the services offered on this website/Mobile App. The Company does not endorse the quality of any information, products, or other materials you may find on its website and mobile app that you obtained as a result of using the services, including advertisements or other offers.

Trademarks and Copyrights:

All icons, registered trademarks, logos, service marks, or word marks associated with the Company are registered and protected under applicable copyrights, proprietary rights laws, trademarks, and other laws. None of these trademarks may be copied, amended, published or used.

Copyright Notice:

The contents contained on this website/Mobile APP are copyright of the Youcab Tranvia Company, excluding any third-party content or links that direct to a third-party website/Mobile APP.

Limited License:

In accordance with your acceptance of these Terms, the Company allows you to have a limited, non-transferable and non-exclusive license to download and also install a copy of this application as long as it is for personal use on a personal mobile device you own and control. You may not use this application for any commercial purposes.

Restrictions:

You are prohibited from licensing, selling, transferring, sublicensing, reselling, assigning, distributing, or by any other means intended to commercially exploit the application. Modifying or creating derivative works based on the application is also forbidden. You cannot create links or mirrors of the application on other servers or internet devices.

Reverse engineering or accessing the application for competitive purposes or to copy its ideas, functions, features, or graphics to build a similar service is not allowed. You are strictly prohibited from launching automated programs or scripts such as web indexers, web robots, bots, web crawlers, worms, web spiders, or viruses that may burden or hinder the operation and performance of the application.

Terms and Conditions

This document, referred to as "Terms of Use," regulates your access or utilization of applications, content, website, products, and services (collectively, the "Services") provided by Youcab Tranvia, a private limited company located in India.

Your engagement in the Services signifies your acceptance of these Terms, establishing a formal agreement between you and Youcab Tranvia. Should you disagree with these Terms, you are not permitted to access or use the Services.

These Terms explicitly take precedence over previous arrangements or agreements that may be existing between you and Youcab Tranvia. Youcab Tranvia retains the right to promptly terminate these Terms or any Services concerning you, discontinue the provision of Services, or deny access to the Services, or any part thereof, at its discretion for any reason and without prior notice.

Certain Services may have additional terms, such as policies for specific events, activity, as well as promotions, which will be made known to you as regarding the relevant Services.

These supplementary terms are supplementary to and integral parts of the Terms for the respective Services. In case of a conflict related to the relevant Services, the supplementary terms shall supersede these Terms. Youcab Tranvia reserves the right to periodically modify the Terms associated with the Services. These amendments will become effective the moment Youcab Tranvia posts the updated Terms, supplemental terms, amended policies, at this location or on the relevant Service.

By continuing to access or utilise the Services following such publication implies your agreement to be bound by the amended Terms. The collection and utilization of the personal information you provide in connection with the Services adhere to Youcab Tranvia’s Privacy Policy. In the event of a complaint, dispute, or conflict, including an accident that involves you and a Third-Party Provider, Youcab Tranvia may furnish necessary information (including your contact details) to an insurer or claims processor if it is essential for resolving the conflict, dispute or complaint.

The Services

The Services represent a technological platform that allows users of Youcab Tranvia’s website or mobile applications as provided within the Services to organize and schedule transportation and/or logistics services. These services involve independent third-party providers, including transportation and logistics providers, operating under agreements with Youcab Tranvia or its affiliates. Unless specifically arranged in a separate written agreement with you, the Services are exclusively intended for your personal and noncommercial use.

YOU RECOGNIZE THAT YOUCAB TRANVIA DOES NOT OFFER TRANSPORTATION OR LOGISTICS SERVICES, NOR OPERATE AS A CARRIER FOR TRANSPORTATION. ALL SUCH LOGISTICS OR TRANSPORTATION SERVICES ARE RENDERED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT IN ANY WAY EMPLOYEES OF YOUCAB TRANVIA OR ITS ASSOCIATES.

LICENSE

Conditional upon your adherence to these Terms, Youcab Tranvia provides you with a restricted, revocable, non-sublicensable, non-exclusive, and non-transferable license to:

  1. access and utilize the Applications on your personal device only in conjunction with your utilization of the Services; and
  2. access and employ any information, content, and associated materials accessible through the Services, exclusively for your personal, noncommercial purposes. Youcab Tranvia and its licensors reserve any rights not explicitly granted herein.

RESTRICTIONS

You are prohibited from:

  1. eliminating any trademark, copyright, or other proprietary notices from any part of the Services;
  2. replicating, altering, creating derivative works based on, licensing, distributing, selling, leasing, transferring, publicly performing or displaying, transmitting, broadcasting, streaming, or otherwise exploiting the Services, except the ones explicitly allowed by Youcab Tranvia;
  3. reverse engineering, decompiling, or disassembling the Services, except as may be authorized by applicable law;
  4. establishing links to, framing or mirroring any part of the Services;
  5. initiating or launching any scripts or programs for the purpose of indexing, scraping, surveying, or otherwise engaging in data mining of any part of the Services, or obstructing or unduly burdening the functionality or operation of any part of the Services; or
  6. (vi) trying to gain unauthorized access to or to disrupt any part of the Services or its associated networks or systems.

ACCESSING THE SERVICES

You recognize that portions of the Services may be accessible under Youcab Tranvia’s different brands or request options related with logistics or transportation, which includes the current transportation request brands referred to as "Youcab Tranvia" You also recognize that these Services may be accessible under such request options or brands through:

  1. specific subsidiaries and affiliates of Youcab Tranvia; or
  2. independent Third Party Providers, which include transportation network company drivers, transportation charter permit holders, or holders of related transportation licenses, permits or authorizations.

THIRD PARTY SERVICES AND CONTENT

The Services on this website/Mobile may be accessed in conjunction with third-party services and content (this also includes advertising) that are beyond Youcan Tranvia's control. You do recognize that distinct terms of use and privacy policies may govern your utilization of such third-party content and services. Youcab Tranvia does not approve or accept responsibility for any products or services offered by these third-party providers. Take note that Apple Inc, Microsoft Corporation, Google, or BlackBerry Limited, and/or their relevant international subsidiaries and affiliates, will relate as third-party beneficiaries to this agreement when accessing the Services via Applications developed for Android, Microsoft Windows, Apple iOS, or Blackberry-powered mobile devices, individually. These third-party beneficiaries are not contractual parties and assume no responsibility for the provision or support of the Services. Your use of the Services on these devices is subject to the terms outlined in the relevant third-party beneficiary’s terms of service.

OWNERSHIP

The Services and all associated rights remain the property of Youcab Tranvia or its licensors. These Terms and your use of the Services do not confer any rights:

  1. in or related to the Services, this excludes the limited license granted above; or
  2. to use or reference Youcab Tranvia’s company names and logos, service and product names, service marks or trademarks, or any of Youcab Tranvia’s licensors.

USER ACCOUNTS

To access various features within the Services, registration and maintenance of an active personal user Services account are required. Eligibility mandates that you must be at least 18 years old, or meet the age of legal majority in your jurisdiction, if it is different from 18 before you can have an account. The registration process involves submitting specific personal information to Youcab Tranvia, such as your name, mobile phone number, address, age, along with at least one valid means of payment, which could either be a credit card or from any accepted payment partner. It is imperative to ensure complete, correct and current information in your Account. Failure to do so, including having an expired or invalid mean of payment on file, may result in you not being able to access and use the Services or termination of these Terms by Youcab Tranvia. You are accountable for every activity that happens in your Account, and the confidentiality and security of your Account username and password must be upheld at all times. Possession of more than one Account is prohibited unless explicitly permitted by Youcab Tranvia in writing.

USER REQUIREMENTS AND CONDUCT

Individuals under the age of 18 are ineligible to use the Service. Authorization for third parties to utilize your Account is forbidden, and individuals under 18 cannot receive transportation or logistics services from Third Party Providers unless it is monitored by you. Transfer or assignment of your Account to any other person or body is not allowed. Adherence to all applicable laws is mandatory when utilizing the Services, which you must limit use to lawful purposes only. Your use of the Services should not cause trouble, inconvenience, annoyance, or property destruction either to the Third Party Provider or any other party. Proof of identity may be requested in specific occasions before you can access or use the Services. You should understand that denial of access may occur if you do not provide proof of identity.

TEXT MESSAGING

Upon creating an Account, you consent to the Services sending you informative text (SMS) messages as part of the regular business operation during your use of the Services. At any time, you can choose not to receive such messages from Youcab Tranvia by reaching us on official mail id mention in our website at https://www.youcabservice.com and providing your phone number while stating your desire to stop receiving such messages. It is important to note that opting out of receiving text (SMS) messages may affect your utilization of the Services.

PROMOTIONAL CODES

Youcab Tranvia may at its discretion generate promotional codes ("Promo Codes") redeemable for Account credit or other features/benefits related to the Services and/or a Third Party Provider's services. This is subject to additional terms set by Youcab Tranvia on a per promotional code basis. You accept that Promo Codes:

  1. must be used for the intended purpose and audience, and in a legal manner;
  2. may not be replicated, transferred, sold, or in any way disclosed to the general public unless explicitly allowed by Youcab Tranvia;
  3. may be deactivated by Youcab Tranvia at any time for any reason without Youcab Tranvia incurring liability;
  4. may only be used in accordance with the specific reasons Youcab Tranvia establishes for each Promo Code;
  5. cannot be converted to cash; and
  6. may expire even before being utilized. Youcab Tranvia retains the right to deny or deduct credits, features, or other benefits gotten through Promo Codes whether by you or any other user if Youcab Tranvia suspects that the use or redemption of the Promo Code was erroneous, illegal, deceitful, illegal, or in violation of the applicable Promo Code terms or these Terms.

CONTENT PROVIDED BY THE USER

In its sole discretion, Youcab Tranvia may allow you to occasionally present, load, disclose, or otherwise offer textual, audio, and/or visual content and information to Youcab Tranvia through the Services. This also includes comments and feedback about the Services, launching of support requests, and submission of entries for promotions and competitions known as "User Content". Your User Content remains your property. However, by submitting User Content to Youcab Tranvia, you grant Youcab Tranvia a global, transferable, irreversible, perpetual, royalty-free license, with the right to sublicense. This license allows Youcab Tranvia to copy, use, modify, create imitative works, publicly perform, publicly show, distribute, and exploit User Content in any manner, format, or distribution channel known or developed in the future. This includes use in connection with the Services, Youcab Tranvia's business, and on third-party sites and services. This is without prior notice or consent from you the user and without having to pay you or any other party. You confirm that:

  1. you own all User Content or have the necessary rights, consents, licenses, and releases to grant Youcab Tranvia the specified license; and
  2. that once the User Content is submitted, uploaded and published, its availability and Youcab Tranvia's use of the User Content as allowed here, won't infringe on third-party intellectual property or proprietary rights, violate rights of privacy or publicity, or break any applicable regulation or law. You accept not to provide User Content that is offensive, slanderous, violent, hateful, pornographic, indecent, unlawful, or otherwise unpleasant, as determined solely by Youcab Tranvia, regardless of potential legal protection. Youcab Tranvia may, at its discretion, analyse, monitor, or remove User Content at any time and for any reason without notifying you first.

ACCESS TO NETWORKS AND DEVICES

You must secure the data network access needed to use the Services. If you access or use the Services from a wireless-enabled device, messaging rates and fees may apply from your mobile network provider, and you are responsible for bearing these costs. You are also responsible for obtaining and updating compatible hardware or devices needed for accessing and using the Services and Applications, including any updates. Youcab Tranvia doesn't guarantee that the Services, or any part of it will perform well on any particular device or hardware. Additionally, the Services may experience glitches and delays due to Internet and electronic communications usage.

PAYMENT

Using the Services may result in charges for goods and services received from a Third Party Provider and shall be referred to as "Charges". After receiving such goods and services, Youcab Tranvia will enable the payment of charges applicable on behalf of the Third Party Provider. This payment will be considered as though it was made directly by you to the Third Party Provider. These Charges include relevant taxes as stated by law. Youcab Tranvia may charge an extra amount for pickup services at different locations, along with necessary taxes. Charges once paid cannot be refunded unless otherwise stated by Youcab Tranvia. You can request lower Charges from a Third Party Provider at the time of receiving goods and services. Youcab Tranvia will respond to any request from a Third Party Provider to modify Charges for a specific service or good. All Charges are due immediately, and Youcab Tranvia will use payment method for payment and will send you a receipt by email. If your main means of payment is invalid or expired, Youcab Tranvia, as the Third Party Provider's limited payment collection agent, may use a secondary means of payment method from your Account where available. Youcab Tranvia reserves the right to start, remove, and/or revise Charges for any or all goods and services gotten through the Services at its sole discretion. Charges may increase substantially in certain geographical areas during high-demand times, and Youcab Tranvia will make reasonable efforts to inform you of applicable Charges. You are responsible for Charges incurred under your Account, regardless of your awareness of such Charges or the increased or normal amounts. Youcab Tranvia may offer promotional offers, discounts and subscriptions to certain users, resulting in different Charges for similar goods and services gotten through the Services. These offers have no impact on your use of the Services or the Charges applied to you unless made accessible to you. You have the right to cancel your request for goods and services from a Third-Party Provider even before their arrival, but a cancellation fee may apply. This is to compensate the Third-Party Provider for goods and services provided. Except for taxicab transportation services requested via the Application, Youcab Tranvia does not assign any part of your payment as a tip or token to the Third-Party Provider. Statements by Youcab Tranvia suggesting that tipping is "voluntary," "not necessary," or "included" in your payments do not imply additional amounts provided to the Third Party Provider. While you can offer additional payment as a token, you are not obligated to do so, as tokens are voluntary. After receiving goods or services through the Service, you can rate your experience and provide extra feedback about the Third Party Provider.

REPAIR OR MAINTENANCE COSTS

You are responsible for covering the expenses associated with repairing damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from your use of the Services under your Account which has exceeded the acceptable "wear and tear" damages and essential cleaning also referred to as "Repair or Cleaning". If a Third Party Provider reports that you should Repair or Clean their vehicle and Youcab Tranvia verifies this request in its reasonable discretion, Youcab Tranvia has the right to process payment for the realistic cost of such Repair or Cleaning on behalf of the Third Party Provider, while making use of the payment method provided in your Account. These amounts will be transferred to the relevant Third Party Provider by Youcab Tranvia and are non-refundable.

DISCLAIMERS; LIABILITY LIMITATION; INDEMNITY

DISCLAIMER

THE SERVICES ARE STATED "AS IS" AND "AS AVAILABLE." YOUCAB TRANVIA RENOUNCES ALL DEPICTIONS AND ASSURANCES, IMPLIED, EXPRESSED, OR LEGAL, NOT DIRECTLY DETAILED IN THESE TERMS, COMPRISING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-VIOLATION AND FITNESS FOR A SPECIFIC PURPOSE. MOREOVER, YOUCAB TRANVIA AFFIRMS NO REPRESENTATION, GUARANTEE, OR WARRANTY REGARDING THE DEPENDABILITY, SUITABILITY, PROMPTNESS, EXCELLENCE OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE SERVICES. THERE IS NO GUARANTEE THAT THE SERVICES WILL FUNCTION UNINTERRUPTEDLY OR WITHOUT ERRORS. YOUCAB TRANVIA DOES NOT ASSURE THE EXCELLENCE, SAFETY, SUITABILITY, OR CAPABILITY OF THIRD PARTY PROVIDERS. YOU ACCEPT THAT THE ENTIRE JEOPARDY ARISING FROM YOUR UTILIZATION OF THE SERVICES, AND ANY GOOD OR SERVICE REQUESTED IN CONNECTION WITH IT, RESTS EXCLUSIVELY WITH YOU, TO THE UTMOST EXTENT PERMITTED UNDER APPROPRIATE LAW.

LIMITATION OF LIABILITY

Youcab Tranvia is not liable for unforeseen, incidental, unusual, exemplary, retributive, or consequential damages, which may include loss of data, loss of profits, individual injury, or property damage related to or in connection with what may otherwise result from using the Services even when Youcab Tranvia may be aware of the damage that may accrue. Youcab Tranvia shall not be liable for any liability, damages or losses that may result from:

  1. your depending or using the Services;
  2. your incapability to use the Services; or
  3. any transaction that may have transpired between you and any Third Party Provider. Youcab Tranvia is not responsible for delays or performance letdowns resulting from factors beyond Youcab Tranvia's realistic control. You recognize that Third Party Transportation Providers, facilitating transportation services under certain request brands, might offer peer-to-peer or ridesharing transportation services without professional licensing or permits. Youcab Tranvia's services enable you to make request and also schedule transportation, logistics services or goods with Third Party Providers. However, Youcab Tranvia bears no responsibility or liability to you concerning any transportation logistics services, or goods provided by Third Party Providers, except as explicitly outlined in these terms. The limitations and disclaimer in this section are not intended to restrict liability or modify your rights as a consumer, which cannot be excluded under relevant law.

INDEMNITY

You consent to indemnify and protect Youcab Tranvia, along with its employees, officers, agents and directors, against any and all claims, liabilities, losses, demands, and expenses (comprising attorneys' fees) arising from or related to:

  1. your utilization of the Services or services or goods received through the use of the Services;
  2. your breach or infringement of any of these Terms;
  3. Youcab Tranvia's utilization of your User Content; or
  4. your infringem.ent of the rights of any third party, and this includes Third Party Providers

GOVERNING LAW; ARBITRATION

Unless stated otherwise in these Terms, the terms shall be utterly administered by and construed in agreement with the laws of India. Any conflict, disagreement, controversy or claim arising in relation with the Services or these Terms shall first be mandatorily submitted to mediation proceedings under Indian law. If such a dispute remains unsettled in the space of sixty (60) days after presenting a mediation request under Indian laws, it can be exclusively and finally resolved through arbitration under the Arbitration and Conciliation Act, 1996 ("Act/Amendments"). The resolution shall be undertaken by a single arbitrator selected in line with the Act. Both mediation and arbitration shall take place in India. The language for these proceedings shall be English, except if you are not proficient in English, and if so, they shall be conducted in both English and your native language. The details and content of the mediation and negotiation proceedings, encompassing documents and briefs submitted by both parties, any mediator correspondence, and correspondence, briefings, and rewards from the arbitrator, shall be kept strictly confidential. No disclosure to a third party is allowed unless:

  1. it is reasonably necessary during the arbitration proceedings or mediation and
  2. the third party unconditionally agrees in writing to adhere to the confidentiality responsibility stated herein.

OTHER PROVISIONS

COPYRIGHT INFRINGEMENT CLAIMS

Reports of copyright infringement should be directed to Youcab Tranvia's designated representative. Kindly refer to Youcab Tranvia's official website at https://www.youcabservice.com for the designated contact and additional details.

NOTICE:

Youcab Tranvia may provide notifications through a general announcement on the Services, via email to your Account's registered email address, or through written communication to the address specified in your Account. To get in touch with Youcab Tranvia, you can use written communication sent to the address mentioned above.

GENERAL:

You are prohibited from assigning or transferring these Terms, either in whole or in part, without first getting a written approval from Youcab Tranvia. Conversely, you grant permission to Youcab Tranvia to assign or transfer these Terms, wholly or partially, to:

  1. an affiliate or a subsidiary;
  2. an entity acquiring Youcab Tranvia's equity, assets, or business; or
  3. a successor through a merger. The contract between you and Youcab Tranvia or your use of the Services does not establish a partnership, joint venture, agency relationship or employment with Youcab Tranvia or any Third Party Provider. If any part in these Terms is deemed illegitimate, unenforceable, or unacceptable, wholly or in part, under any law, that provision or part shall be considered not part of these Terms to the extent of its illegality, invalidity, or unenforceability. However, the validity, legality, and enforceability of the remaining provisions in these Terms shall remain unaffected. In such cases, the invalid, illegal, or unenforceable provision or aspect will be replaced by both parties with a legal, valid, and enforceable provision or part having a similar effect however possible, while considering the contents and intent of these Terms. These Terms encompass the complete agreement and agreement between the parties concerning their subject matter, replacing and superseding all initial or contemporaneous understandings or undertakings on the same subject matter. In these Terms, the terms "including" and "include" signify "including, but not limited to."

YOUCAB TRANVIA DIRECTIVES FOR LAW ENFORCEMENT AGENCIES

The provided directives aim to educate law enforcement on the procedural aspects of obtaining records from Youcab Tranvia. These only serve as guidelines and are subject to change. For requests from private parties, encompassing civil litigants and criminal defendants, will be treated as per mention in Indian government law. WHAT IS YOUCAB TRANVIA AND WHAT INFORMATION DO WE RETAIN? Youcab Tranvia, a technological enterprise, has crafted an application facilitating the connection of users (riders) with driver partners who offer transportation services. All Youcab Tranvia App users can utilize the App to request for transportation conveniently through the APP. Once the ride is completed, both the driver partner and user receive will receive a fare receipt copy. Additional details about our offerings can be found on the Mobile App. We securely store and manage information in accordance with our Privacy Statements and Terms of Use.

WHAT KIND OF REQUESTS DOES YOUCAB TRANVIA NEED, AND HOW ARE THESE REQUESTS HANDLED?

In order to address a request sent to us, we necessitate that relevant process outlined above be provided along with a valid return email address from a recognized government domain. Each request undergoes scrutiny for both substantive and facial validity; any request that fails to successfully pass these checks will be rejected. We insist on requests being precisely tailored to a lawful law enforcement requirement, dismissing those that are excessively broad, vague, or unreasonably demanding. To ensure the validity of your Law Enforcement Request and prevent excessive data retrieval, we seek the following: A sufficiently limited and defined time frame; A specific event or action by the subject; A precise reference (i.e., unique identification of a user or driver partner). We release information to law enforcement only when legally mandated. In such instances, we will disclose data that we only have and can retrieve.

HOW DOES YOUCAB TRANVIA ADDRESS URGENT REQUESTS?

We follow a procedure to assess urgent requests in cases where there is an immediate emergency involving the protection of a user, driver partner, or third party, or to halt illegal activity that tend to pose as an imminent threat of death or serious bodily injury. Those making such requests must submit an Emergency Request to official mail id which can be found on our website at https://www.youcabservice.com They must also provide a detailed description of the emergency. We evaluate these requests on an individual basis. Law enforcement can send also request for an emergency request in official mail mention in our website https://www.youcabservice.com. It is important to note that we will only review and respond to such requests from law enforcement only and not to non-law enforcement individuals. Non-law enforcement individuals aware of an emergency situation should promptly and directly reach out to local law enforcement agents.

IS THERE ADVANCE NOTICE FROM YOUCAB TRANVIA TO INDIVIDUALS REGARDING LAW ENFORCEMENT REQUESTS FOR THEIR INFORMATION?

Certainly, we might inform individuals before disclosing their information to law enforcement except we are legally restricted or when it is an extraordinary situations like emergencies. In cases where law enforcement authorities believe that notification could compromise an ongoing investigation, they should secure an applicable court order or alternative appropriate process affirming the restriction of notice.

DOES YOUCAB TRANVIA ISSUE A CERTIFICATE OF AUTHENTICATION OR EXPERT TESTAMENT?

We can furnish a certification from our records custodian, though we typically cannot offer individual or professional witness testimony. Law enforcement agents seeking clarification on these guidelines can reach out to us through official mail id mention in our website at https://www.youcabservice.com. It is important to highlight that we will not address inquiries coming from non-law enforcement agents.